Teaching Experience
Teaching Assistant, Fudan University, School of Management
Quality Management — Undergraduate, Fall 2021
Teaching Assistant, Fudan–Hong Kong University Joint IMBA Program
Operations Management — Fall 2022
Mergers and Acquisitions — Summer 2023
Big Data and Consumer Analytics — Fall 2024
Conference Presentations
[1] Generative AI in Action: Field Experimental Evidence from Alibaba’s Customer Service Operations
POMS Annual Meeting, 2026
POMS Annual Meeting, 2025
[2] How AI Agent Design Shapes Student Engagement: Large-Scale Textual Evidence from Higher Education
AI in Education Workshop, 2026
INFORMS Revenue Management and Pricing (RMP) Conference, 2026
[3] Pricing the Gender Gap: Multidimensional Performance Pay in Alibaba’s Gender-Blind Gig Labor Market
POMS Annual Meeting, 2026
INFORMS Annual Meeting, 2025
POMS Annual Meeting, 2025
INFORMS Annual Meeting, 2024