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Contact: xni20@fudan.edu.cn
Contact: xni20@fudan.edu.cn
About Me
I am a Ph.D. candidate in Management Science at the School of Management, Fudan University, advised by Professor Tianjun Feng. I am currently a Visiting Scholar at the Ross School of Business, University of Michigan, working with Professor Jun Li and Professor Andrew Wu. My research sits at the intersection of Artificial Intelligence Applications and Platform Service Operations.
I am on the job market for the 2026–2027 academic year and welcome conversations about research and collaboration opportunities.
Upcoming Presentations
[1] Generative AI in Action: Field Experimental Evidence from Alibaba’s Customer Service Operations.
POMS Annual Meeting — May 2026 | Reno, NV
[2] Eliminate the Gender Wage Gap in the Gig Economy: Evidence from a Remote Customer Service Platform.
POMS Annual Meeting — May 2026 | Reno, NV
Working Papers
"Generative AI in Action: Field Experimental Evidence from Alibaba’s Customer Service Operations" with Yiwei Wang, Tianjun Feng, Lauren Lu, Yitong Wang, and Congyi Zhou [link]
Second-round revision, Management Science
"Eliminate the Gender Wage Gap in the Gig Economy: Evidence from a Remote Customer Service Platform" with Qiuping Yu and Tianjun Feng
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