Xiao Ni

About Me

I am a Ph.D. candidate in Management Science (Operations Management) at the School of Management, Fudan University, advised by Professor Tianjun Feng. My research examines how AI tools and organizational rules shape human performance in service operations, with a focus on human–AI collaboration, performance measurement, and incentives.

From April 2025 to August 2026, I was a Visiting Scholar at the Ross School of Business, University of Michigan, hosted by Professors Jun Li and Andrew Wu. I also previously worked as a Research Scientist at Alibaba Group, where I studied AI-assisted customer service, workforce performance, and compensation.

I am on the 2026–2027 academic job market and welcome opportunities to discuss research and collaboration.